Residents And Local Government Working Together
Street Repairs provides a problem reporting interface for local residents. By using our online reporting systems, local residents can make their council aware of street maintenance issues and track the progress of any repairs.
Councils benefit from having a single information gathering point to direct residents to, cutting down on written and telephone-based interactions. By making it easier for residents to report local problems, Street Repairs increases the proportion of issues that councils are aware of. This early awareness makes it possible for councils to rectify problems before they escalate and manage their budgets as they have a broader picture of the maintenance needs of the local area.
This simple user interface makes it easier for residents and councils to work together to create a safer, more attractive local environment. While simply going about their daily lives, residents will notice far more problems than an army of council inspectors could identify, but they rarely know to whom they should be reporting these problems.
By using Street Repairs, local councils signal to their residents that they value their input and are ready to listen to and act on their concerns.
Works With Your Internal Systems
Far from increasing your team's workload, the Street Repair interface will reduce it. By integrating the Street Repair system with your existing CRM system, we can eliminate manual data entry. Errors are minimized as problems are no longer reported via multiple channels such as post, telephone and email. The system also cuts down on contacts with residents chasing progress updates and duplicate reporting of problems, since residents can check an online log of reported issues and progress made.
Problem Reporting Via Smartphone
A common barrier to residents reporting problems in the past is the delay between noticing the issue and having the opportunity to inform the correct people about it. Street Repairs is fully compatible with Android and Apple mobile devices, making it quick and easy for residents to report a problem via their smartphone, as soon as they notice it. This ease of use will increase the reporting rates of problems and improve your resident’s engagement in the process.
Interactive Mapping Tool
Our on-page interactive map makes reporting the precise location of a problem an easier, more engaging experience. One click on the map will generate the street name, postcode and longitude and latitude data, which is then passed on to the council, to help you pinpoint where the repair is needed. This technology makes Street Repairs reporting system equally useful for open areas with limited landmarks, such as parks and beaches, as it is for urban or residential streets.
Support During Set-Up And Beyond
The council interface for Street Repairs is user-friendly and intuitive. But even so, we know that everyone needs a little help when getting to grips with a new system. Our team is here to provide initial training at set-up, helping your staff understand how the system works and what they need to do to get the best from it. We then provide ongoing support, upgrades and maintenance, as standard features of our product package.
IT-Free Implementation
Street Repairs is cloud hosted, which means there is no installation or maintenance work required from your ITteam. We take care of all the system's maintenance, changes and support, without needing to consult with your IT department. Cloud hosting means that the system takes up no space on your servers, your team can access it anytime, from any computer and that it is up, running and ready to use from Day One.
Moving CRM Online
Street Repairs helps you move your Customer Relationship Management online. Offering your residents an online problem reporting system, enabling them to engage with their local council in the way that most suits their needs and lifestyle. By moving your problem-tracking system online, you can cut down on manual data entry, unnecessary contact points with customers, errors and duplicate reporting of problems. This online system provides a more efficient, user-friendly solution for problem-reporting in your area.
Engaged, Empowered Residents
Local residents are the people most likely to spot a street repair that needs completing and yet traditional systems of problem reporting make it difficult for them to get in touch with the right people, discouraging them from speaking up about issues in their area. Street Repairs is simple, quick and easy to use. It empowers residents to report problems instantly, and then track progress, helping them feel more engaged with their local council and responsible for their local environment.
